my friend @antranigv have been written a series of posts on mastodon on his communication with isp support.
Every time I call my ISP support, I wish this was a real thing.
https://xkcd.com/806/
— Can you please change the cable?
— SIr, I did my homework before calling.
— Okay but can yo…
— Yes! I changed the cable, I even connected to my own router and I was able to get an address using DHCP, so not the cable nor the “adapter” are an issue.
— What DNS resolver are you using?
— I run a local DNS resolver.
— Can you please set the one provided with our document?
— But… the issue is… I don’t get ARP responses from the gateway…
— Okay, can you please disable and enable back the adapter?
— Pardon?
— Click on the adapter’s icon…
— I’m running Unix.
— Can you please type “ifconfig eth0 down” ?
— Oh no this is a BSD Unix, yes I restarted the network.
/me thinking, those guys never met enp13s42 yet
Then he was asking me if I had a windows machine in my house. I said no, he said if I had a Linux machine with Network Manager, I said no.
At the end I sent him the tcpdump output (not the pcap file, just the text output), so he opened a ticket “gateway not responding”.
